Terms of Service and Sale

Hairfora operates as a specialized beauty tech marketplace and SaaS platform connecting clients with independent beauty and hair salons.

Hairfora acts strictly as a technological intermediary. Hair, beauty, and cosmetic treatments are performed directly and exclusively by partner establishments. Hairfora is neither an employer, an agent, nor a reseller of salon services.

Creating an account requires providing accurate contact information (first name, last name, phone number, and email address). You are responsible for keeping your password strictly confidential.

Bookings may also be made as a guest. In all cases, a secure autonomous management link is provided to manage your appointments without requiring a password.

Clients can reserve one or several services online. The slot is provisionally locked in real-time on the salon's calendar.

When an establishment issues a custom quote (e.g. for complex styling or bridal packages), the client's online acceptance automatically converts the quote into a confirmed calendar booking.

• Multi-Specialist Dispatch: For appointments with multiple services (e.g. scalp care + braiding), the salon may assign distinct specialists to each service line.
• Staff Reassignments: In case of unforeseen stylist unavailability, the salon may transfer the booking to an equally qualified colleague with logged justification.

Prices are set freely by partner establishments and displayed in local currency (FCFA, EUR, USD) inclusive of all applicable taxes.

Salons may require an advance booking deposit (via Mobile Money or Card) to confirm the reserved slot. Once validated, the deposit is permanently deducted from the final bill paid at the salon.

The remaining balance is settled directly at the establishment using accepted local payment methods (Cash, Mobile Money, Card).

Each salon defines its free cancellation window (e.g. 24 or 48 hours before the scheduled time). Cancellations made within this period are completely free of charge.

Cancellations made after the allowable deadline ('Late Cancellations') or unannounced absences ('No-Shows') entitle the establishment to retain the paid deposit as fair compensation for the reserved time slot.

Appointments that have already started ('In Progress') are strictly protected against any automated absence marking.

Partner establishments guarantee that their staff are qualified and that all products comply with sanitary safety standards.

Clients must declare known allergies, scalp sensitivities, or ongoing chemical treatments in the designated allergy field before receiving technical coloring or chemical care.

Only clients who have completed a verified appointment can publish a review. Fictitious, abusive, or defamatory ratings are strictly prohibited and removed by our moderation team.

Salons hold a transparent right of reply to client feedback.

All Hairfora software, user interfaces, design systems, algorithms, and brand trademarks are the exclusive property of Hairfora SAS.

In case of any disagreement between a client and a partner salon, parties agree to first seek an amicable resolution through Hairfora customer mediation.

Failing amicable settlement within 30 days, disputes will be submitted to the competent commercial courts.